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Please ensure that you use a short descriptor in the subject area, and describe your issue clearly in Ticket Details. Ensure that you fill in your Ministry, Department, Name and Number. Try to select an appropriate category for your issue/request. If in doubt, choose Troubleshooting. If this is your first time submitting a ticket, please read: Submitting Tickets Do NOT submit a ticket on behalf of another person unless you are an ITSD Technician.